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Frequently Asked Questions

How do I place an order?▼

Browse products, add items to your cart, and proceed to checkout. You can pay securely using your preferred payment method.

How do I track my order?▼

Go to your Orders page to view real-time tracking information for all your purchases.

What is Craught's return policy?▼

Most items can be returned within 30 days of delivery. Visit our Returns page for full details.

How do I contact a seller?▼

Visit the seller's shop page and use the contact options provided. You can also ask questions on product pages.

How do I become a seller on Craught?▼

Register as a business seller through our Sell on Craught page. Setup takes just a few minutes.

What payment methods are accepted?▼

We accept mobile money, bank transfers, credit/debit cards, and other local payment methods depending on your country.

How do I change my account details?▼

Go to Account Settings to update your name, email, phone number, and other details.

Is my payment information secure?▼

Yes. All payments are processed through secure, encrypted channels. We never store your full card details.

Still need help?

Our support team is ready to assist you.

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